An educated customer is a loyal customer. That’s why we’ve compiled these FAQs to help you get a better understanding of how TE MetalCut Repairs can add value to your operations.
Does TE MetalCut Repairs weld the pockets and then machine a new pocket during the refurbishing process?
Yes. We use “hard weld” to send back tools that have a compliant hardness in like-new condition. Pockets are machined with precision, close tolerance carbide tools.
Does a repaired tool holder undergo any additional heat treat?
No. Because most repairs are done to a damaged pocket, so additional heat treat and annealing are not needed. Our proprietary weld material assures customers a hardened pocket on all repaired tools.
Does TE MetalCut Repairs apply Black Oxide Coating on repaired tool holders?
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Are lead times for tool repairs consistent? Most competitors are turning around repairs in 6-8 weeks.
At TE MetalCut Repairs, our turnaround time is 4 weeks.
If I send a tool holder back for repair, should I provide hardware such as an insert, insert screw, and clamp or shims, if used?
Yes. Doing so is a “best practice” and will guarantee that your tools are checked with your inserts (used ones will work) and your hardware. By checking your tools with your hardware, we eliminate any quality issues that could occur otherwise and provide you with accurate pocket fit.
Do I have to send back hardware each time I send a tool to be repaired?
No. TE MetalCut Repair will stock your hardware at our facility and use it each time a like tool is sent back for repair. Although this method takes a little more work on our end, it ensures that your tools are repaired correctly the first time and every time!
Are tool holder prints required?
Only for specials; nothing is needed for standard tools, lathe holders, indexable drills, milling cutters, core drills, cartridges, etc.
What is the method for tracking a tool holder that’s being repaired?
After TE MetalCut Repair receives your tool holder, there is a log-in process, tear down and machine time estimate, and a quote is then a quote generated and sent to you for approval to proceed with the order. Several years ago, we implemented E2 Shoptech software, an integrated shop management system, to manage orders throughout our manufacturing process.
Can customers send back tools for automatic repair without going through an approval process?
Yes, some customers prefer to handle their orders this way.
TE MetalCut Repair has been in business for over 35 years and has a solid reputation for providing quality tool holder repair.
What do you do with tools that are beyond repair and need to be scrapped? Does the customer have items returned that are beyond repair?
Tools that cannot be repaired are sent back to the customer, unless there are specific instructions to do otherwise. Most customers prefer that we scrap their tools; we have a program in place to recycle used steel materials. Scrapped tools DO NOT end up in a landfill!
Does TE MetalCut Repair offer a service to modify pockets and/or pocket location?
Yes. we can modify and/or change pocket location, such as changing the angle for a chamfer insert or moving a pocket in or out to change tool diameter. We also have re-engineered indexable drill pockets and changed from trigon inserts to square inserts.
What is TE MetalCut Repair’s shipping policy?
Most customers ship their tools to us via UPS or FedEx.
In some parts of Ohio, Indiana and Kentucky, we offer a pick-up and delivery service at no charge.
I heard that TE MetalCut Repair was offering a free “Bin Ship” program. Is that true?
Yes. At TE MetalCut Repair, we provide our customers with a MetalCut Blue Bin program tailored to your specific requirements.